FAQs

  • Why the songs out of my radio station is a preview only?

    Due to Batanga's current agreements with music labels, distributors and copyrights agencies, we can only play the 30 seconds preview version of a song when you listen to it "on-demand."
  • I forgot my password

    Hi Batanguer@, If you forgot your password, you can get it using our "Forgot password?" feature, in our log in page: http://www.batanga.com/en/ Please enter the email address you used when you registered to Batanga.com. Your password will be sent to that email address.
  • Can I download music?

    Hi Batanguer@, Batanga offers you free internet radio, with unique features so you can create your very own radio stations. However, it is not possible to download music from Batanga directly, but, if you click on the "buy" button that is located next to each song, throughout Batanga, you will be redirected to iTunes where you will be able to get the music you want. Thank you for being a Batanguer@.
  • I can’t listen if I am outside of USA, Mexico or Latin America?

    Hey Batanguer@, As of right now, Batanga Radio is available to the United States, Mexico, Latin America (minus Brazil,) and Spain only. It is not available outside of these regions because of the licensing agreements we currently have with record labels and distributors. However, we are working so Batanga Radio may be available in other countries, in the future. Have a great day and thanks for being a Batanguer@.
  • I am an artist, how can I send you my music?

    Hi Batanguer@, You can send us your music to: Batanga Attn: Music Programming 2121 Ponce de Leon Blvd. Suite #800 Coral Gables, FL. 33134. USA You can also contact our editorial team directly at editorial@batanga.com Batanga.com is officially licensed by ASCAP, BMI, and SESAC. If your band is not registered with one of these organizations, or with your local copyright agency, we ask that you send us a signed copy of the independent artist release form when you send us your cd. Cheers, BATANGA COMMUNITY TEAM www.batanga.com
  • Batanga in your cell phone – Batanga Mobile

    Hey Batanguer@, To be able to listen to Batanga Radio in your cell phone, we recommend that you: Download the Batanga Radio App for iPhone, if you have an iPhone, from the iTunes Store. It's free! Download the Batanga Radio App for Android, if you have an Android phone, from the Android Market. It's also free! Download the Batanga Radio App for BlackBerry from BlackBerry App World. It's also free! For now, these are the platforms that support Batanga Radio for cell phones. Thank you for being a Batanguer@. Cheers, BATANGA COMMUNITY TEAM www.batanga.com
  • I can’t listen – I don’t have Adobe Flash Player

    Hello Batanguer@, You must have Flash Player installed in your computer in order to be able to listen to Batanga Radio. If you don't have it, you can do the free download here: http://www.adobe.com/support/flashplayer/downloads.html Cheers, BATANGA COMMUNITY TEAM www.batanga.com
  • I can’t listen to music – Internet Explorer 6

    Hi Batanguer@, Since Internet Explorer 6 is discontinued, there are some limitations on using Batanga. We kindly suggest that you use another browser: Chrome, Firefox or Safari. Cheers, BATANGA COMMUNITY TEAM www.batanga.com
  • I can’t listen to music

    Hi Batanguer@, If you are not able to listen to Batanga Radio, we kindly suggest that you check the audio controls in your computer, as many times the "mute" feature is on and we do not realize this. You can also check if that your speakers are properly connected and turned on; and you can also check this by playing music you have already stored in your computer and see if you are able to listen. timer Does the timer start in the player? If not, please try reloading the page using the F5 key or Ctrl+R on your keyboard. Remember, also, that you need Flash Player in order to listen to Batanga Radio. If you do not have this software, you can do the free download here: http://www.adobe.com/support/flashplayer/downloads.html Cheers, BATANGA COMMUNITY TEAM www.batanga.com
  • How do I listen to music on Batanga?

    Hey Batanguer@, To listen to Batanga Radio you just need to go to www.batanga.com and click on the station you want to listen to. It's that easy! Remember, also, that you need Flash Player in order to listen to Batanga Radio. If you do not have this software, you can do the free download here: http://www.adobe.com/support/flashplayer/downloads.html Cheers, BATANGA COMMUNITY TEAM www.batanga.com
  • Why register in Batanga?

    By registering in Batanga, you will have:
    • The best option for FREE Latin music.
    • Your Radio stations: always with you.
    • Get to know each other, better.
    • The ability to customize your radio stations.
    • Unlimited number of songs and radio stations.
    • Recommendations and alerts direclty to your email.
    • Less advertising.
    • You will be part of the Batanga Community.
    It’s easy; you just need to provide us with your email, password, sex (gender) and year of birth. The best option for FREE Latin music You can have access to more than 100,000 songs that are rotating in thousands of radio stations on Batanga; and these songs are available for you to create your own radio stations. Why is it FREE? Batanga is free because our sponsors make it possible. Your radio stations: always with you Once you register in Batanga you will have access to your radio stations from any computer and even from your iPhone. For example, if you create a radio station on MyRadio, it will be available to you in Batanga’s home page. It does not matter if you access from another computer, when you log in, it will be there. Plus, it will also be available to you on your iPhone, and other mobile applications we are currently working on... Get to know each other, better By knowing a little about yourself, we can do even more to please you: Why do we need your email? Your email is important so we can: get in touch with you, suggest music that you may like, or simply send you your password (in case you forget it.) Why do we need your year of birth? With the final goal of protecting children and to work with laws that guarantee their protection (COPPA - Children’s Online Privacy Protection Act), Batanga only allows those who are 13 years of age or older to register. Why do we need your sex or gender? The sex or gender is one of the most basic characteristics in a person, and this allows us to select the advertising that will be most relevant to you. The ability to customize your radio stations By knowing who you are and what stations you listen to, we can adjust the song rotations in your stations. When you vote for a song, or skip one, or even if you listen to a whole song, you are communicating your tastes to us. We can only shape your stations to your tastes by knowing a little about you. Unlimited number of songs and radio stations Batanga is FREE for registered and non-registered users; however, if we know each other better, you will get privileges... those users who are registered, can listen to unlimited music. Recommendations and alerts directly to your email If we know what you like, we can recommend new music to you or keep you up-to-date on your favorite artists and genres... customized, just for you. Less advertising Batanga pays its bills through the advertising you see, but we do everything we can to show less advertising to those users we know better and are loyal. It’s simple... if you keep coming back to Batanga, we have more chances to get the message from our sponsors to you, and so it’s not necessary for you to see that much advertising all at once. You will be part of the Batanga Community Once you register, you will be able to express yourself in our community, make friends, upload your photos, and make comments and much more.
  • Batanga Radio now on your iPad

    FAQ: Batanga Radio now in  your iPad Hi Batanguer@, Now you can listen to Batanga Radio in your iPad! To install the app just go to the iTunes Store and perform a search with the word Batanga, then select the Batanga Radio App with iPad version included and you're done. Remember it's FREE! Or you can click here to go to the online iTunes App Store. With the Batanga Radio app for iPad you can view your stations and your songs like never before! You can also listen to a 30 seconds preview of that particular song that you are not so sure to add to your station, without having to close your station! The music will resume after the 30-sec preview has ended. And the music does not stop! If you are listening to your favorite Batanga Radio station and you go to your home screen or if you want to see a slideshow of your photos (to give you an example), the music will not stop, it will keep playing in the background! These are some of the new features you can enjoy in your iPad with Batanga Radio. So, what are you waiting for? As Pitbull says: Dale! Cheers, BATANGA COMMUNITY TEAM www.batanga.com